Qos Agreement — argentum.moscow

Qos Agreement

An SLA is the documented result of a negotiation between a customer and a service provider that defines the performance, responsibilities, and priorities of each party. An SLA may contain statements about tariffs and billings, service provision and remuneration. This document provides a brief overview of some aspects of service quality and identifies the main issues and problems related to defining and managing an SLA based on its current standardization phase. A convincing example of the need for QoS on the Internet concerns congestive collapse. The Internet relies on overload prevention protocols, mainly integrated into the Transmission Control Protocol (tcp) to reduce traffic under conditions that would otherwise lead to congestive collapse. QoS applications such as VoIP and IPTV require constant speeds and low latency, so they can`t use TCP and can`t reduce their data throughput elsewhere to avoid traffic jams…